 |
Return Policy
Return Policy Duboutique understand customers are not sure whether purchasing dresses over the Internet is a right choice to make. First the prices you get from our store online is way lower compared to other stores online and offline. Our products are directly from the manufacturers hence we pass on the savings to our customers. We carefully inspect each item before it is shipped out. In order to give you the confidence to purchase from us, we offer a return policy to you (for in stock items). The terms are as follow: :
No goods will be accepted without the prior Return Authorization(RA). A return Authorization Number # should be requested immediately by e-mail (within 24 hours of receipt) and the garment "shipped back" (post marked) within 48 hours of receiving it. We must be contacted within 1 day after the buyer receive the dress.
Dresses must be returned in perfect condition, with no dirt, no makeup stains, no marks, no smoke scents and not altered. All our dress would be checked before postage, no exchange/ refund for dress with dirt or any other kinds of marks that is caused after postage.
Merchandise must be returned in the "Original Condition", with tags attached, on the hanger with the garment cover. We will not accept returns for exchange if the item is returned to us with odours, pet hair, deodorant stains or any other type of damage.
Dresses must be received by us within 7 days of your receipt. Buyer are responsible for the return postage. Please return the exchange policy that is included with your shipment and include your full name, address, e mail used when ordering via internet as well as the colour, size and style that you would like to exchange it for.
We DO NOT accept exchanges or refund on sales item clearance merchandise, headpieces and undergarments (hygienic purposes on latter two) We do not refund or exchange made to order dresses (specially made for customers) -that is dresses made to fit customer's specific size, colour and design
please note that we can't refund postage fee.For merchandise with free shipping, we will charge the posting fee, then 35% restocking fee. Duboutique.com will charge a re-stocking fee of 35%. Any and all exchanges are subject to a 35% restocking fee as well as any additional shipping charges that will be incurred for the shipping of the new item.
ALL sales are final, there are NO returns ( Unless items are damaged or defected)
|
